Our Standards

We understand our client’s needs, and offer property advice in Sales and Lettings in Brighton & Hove

Customer Satisfaction

• Welcome your customer in person or on the phone
• Find out their needs and direct to the right person
• Treat customers with dignity and respect
• Provide information in a timely fashion
• Keep your customer updated with new information

Customer Communication

• Understand your client’s needs
• Determine if we able to provide this service
• Communicate promptly and effectively
• Establish preferred way to address customer
• Establish preferred method of communication

Relationship Management

• Adhere to the Customer Focus Programme
• Request client and customer feedback
• Get the basics right
• Advise on information sources – website, newsletter
• Follow-up verbal communication

Work with Integrity

• Do what is legal and work within a moral framework
• Keep up to date with industry best practice
• Do not promise what you cannot deliver
• Provide excellent value for money at all times
• Remember each customer is unique

Team Effort

• Value yourself and others
• Team work is key – build relationships
• Attend training courses
• Create the right image
• Enjoy what you do