Callaways Sales & Lettings Agents – Multiple Award Winners Offer Superlative Service to Brighton & Hove Sellers & Landlords

Callaways is an independent, family-run Estate & Lettings Agency in Brighton & Hove.  Callaways offers Sales, Lettings, Property Management and Beach Hut Sales to Vendors and Landlords.  Our teams receive regular in-house and external training to provide confidence when dealing with the ever increasing legislation and regulations pertaining to Estate Agency.  We support and encourage technical qualifications for our in-house teams.

UK Property Awards 2018-2019

On Friday, 26 October 2018, Heather Hilder-Darling (Business Owner) and Helen Moore (Company Secretary) attended the presentations of the awards at the Royal Lancaster Hotel, London.

We were delighted to win the 5 Star Award for ‘Best Estate Agency, Single Office East Sussex’  

UK Property Awards 2018

The Presenters:

Announcing the awards: Peter Bolton King – Global Property Standards Director, Royal Institution of Chartered Surveyors

Presenting the awards: Mr Stuart Shield – President and Founder of the International Property Awards

Lord Liverpool – Judging Panel Chairman

Ben Newman – Salice

UK Property Awards 2018-19

Read our latest reviews

Callaways have served us for nearly 10 years. They helped us prepare a property for rent, fully managed the rental property and have just sold the property for us. Throughout that time we have found them to be professional, courteous and proactive. They provided advice when required and arranged everything that needed to be done. Our experience with all Callaways staff has been positive but for many years now most of our interactions have been with Jacqui on the lettings side and James on the sales. Both seem so suited to their roles and are just the sort of people you want to look after or sell your property. We had no previous experience of letting agents but we know in Jacqui and Callaways, very good ones do exist. For the sale, James showed excellent communications. He was instrumental in keeping everyone talking, chasing progress and getting it done. Thank you all.
Tasos Pelekanou
Tasos Pelekanou
Ten years ago I bought a flat through Callaways. I found tenants through Callaways. I have just sold that flat with Callaways. Every step of the way they have been professional , given spot on advice & taken so much of the hassle out of it. James Duffy has been excellent. I had a difficult sale due to freeholder issues & his knowledge & efficiency have made all the difference. I highly recommend this agent.
Peter Farrell
Peter Farrell
A company that inspires confidence in clients.
Robin Scott
Robin Scott
My wife and I have been clients of Callaways for over a decade as both tenants and subsequently buyers of the home we rented through them. Through this long period of engagement, every experience we have had with them was of the highest standard. Whilst renting, the lettings team (led by the lovely and charismatic Jax) were always friendly, personable and responsive. They maintained a delicate balance between acting on behalf of the landlord, whilst also empathising with our situation as tenants. When the opportunity arose to purchase the home we rented, we could not have asked for a better agent than Heather. She skilfully managed a complicated situation, managing not just the process but also the emotions of all involved. It's a pleasure to be able to say that, in our experience, Callaways delivered real value to all parties. Not all estate agents are created equal, and Callaways showed how it should be done! I cannot recommend them highly enough.
Ben Massen
Ben Massen
We rented our home through Callaways and found them to be professional and highly knowledgeable. James and Jacqui were both helpful, courteous, straightforward, and always responded quickly with a high degree of care.
Jane Pearce
Jane Pearce
I have had the pleasure of dealing with James Duffy (Branch Manager) and Jacqui Dickinson (Lettings) for 9 years. They have both offered me exceptional customer service and professionalism throughout all my Lettings and Sales dealings with them. Highly recommend
D. S.
D. S.
Excellent from begining to end. Allways the consumate professional Heather and her team went above and beyond to make the selling of the family home when my mother passed as smooth and stress free as possible under the circumstances. 100% Recommendation.
Alice Bengtsen
Alice Bengtsen
Buying a beach hut through Callaways was a pleasure, with Heather always willing to share her wisdom and advice. Thanks for making the process fun, as well as the end result.
Tim W
Tim W
We have been using Callaways Lettings Service for many years and have received a consistantly good service from their dedicated staff. We have been particularly impressed with their knowledge and expertise of the lettings business and their ability to work closely with the Building Management Teams. This has resulted in good relations with Landlords and the speedy resolution of maintenance and tenant issues.
I can honestly say that Heather has been the most patient & helpful agent EVER. She has kept me up to date regularly with progress. It is a great agency to buy a beach hut as her knowledge is incredible having sold them on a regular basis for many years. Highly recommended.

UK Property Awards 2017-2018

UK Property Awards 2017-2018
Heather Hilder-Darling, James Duffy, Jacqui Dickinson & Kerry Kane
Callaways – Brighton & Hove

Our latest submission to the UK Property Awards in association with Bentley has been rewarded with our latest 5***** award for Best Estate Agency – East Sussex.

Our Sales, Lettings & Property Management team of Heather Hilder-Darling, James Duffy, Jacqui Dickinson and Kerry Kane attended the prestigious awards presentation ceremony at the Royal Lancaster Hotel, London, on 27 October 2017.

We were surprised and delighted that our efforts over the past year had again produced recognition from industry professionals of our creativity, innovation and determination to deliver excellent standards to our clients.

UK Property Awards 2017-2018

Heather Hilder-Darling & James Duffy of Callaways – Brighton & Hove

“We’re growing accustomed to changes in Estate Agency with a raft of new legislation from Government, and embracing new technology.  It’s in our customers’ interest to do so.  Innovation and best practice are welcomed by us, as it gives us a chance to prove our worth.

This prestigious event, which we’ve entered for the last 9 years, attracts property professionals from the length and breadth of the country,  battling for industry recognition.  Winning another 5 Star award is very special for myself, as Business Owner, and my Branch Manager, James Duffy and my dedicated professionals, Jacqui Dickinson and Kerry Kane.

Estate Agency is competitive, especially with the dawn of the on-liners, and we are grateful for this tribute as recognition for our hard work in providing the quality of personal and professional service for which we have become renowned.

We thank our loyal clients for entrusting us with their business, support and feedback which made this latest Award possible.” Heather Hilder-Darling

UK Property Awards 2016 – 2017

5 Star Award Winners Best Estate Agency – East Sussex

UK Property Awards 2015 – 2016

5 Star Award Winners Best Estate Agency – East Sussex

UK Property Awards 2014 – 2015

In November 2014, it was a long wait until nearly midnight, when we collected our Award for 2014 – 15 in the Category ‘Best Estate Agent – East Sussex’.

Entering awards creates a lot of work – but raises our game year on year.  The award platforms present an open playing field and we have to make sure that we keep up to date with innovation and best practice within the estate agency sector. This has meant embracing social media as a route to market, making available the latest APP, and being up-to-date with any legal changes, which is all good news to our customers.

We use the Award ribbons as part of our marketing collateral and the buying public do like the fact that Callaways Estate & Letting Agents has been endorsed by wellknown brands e.g. “Zoopla”, “Rolls Royce”, “Google” to name but a few, and we have evidence that this has positively influenced vendors and landlords’ decision making process.

UK Property Awards 2014 - 2015

UK Property Awards 2014 - 2015Melanie Hilder accepted our Daily Mail Award in 2014.

Melanie has been an active member of our Lettings and Property Management team since 2008.

Included in her Lettings role are New Business, Landlord liaison, and Renewals.

Thanks to our Brighton & Hove teams’ efforts, we are proud to display our Awards and Nominations in our office, and throughout our Marketing material.

It gives us, as a business, reason to celebrate and reflect on the efforts of the year gone by.

Callaways Estate & Lettings Awards

Callaways Awards


  • Best Real Estate Agency East Sussex 2018 – 2019
  • Best Real Estate Agency East Sussex 2009 – 2017
  • Best Estate Agency Marketing South East England 2016 – 2017
  • Best Estate Agency – East Sussex 2017 – 2018
  • The Negotiator Award 2012 – Finalist – Best Marketing Team
  • The Sussex Business Awards 2012 – Finalists


Business owner of Callaways Limited, Heather Hilder-Darling, is a Licensed ARLA Agent – achieved by completing the NFOPP (National Federation of Property Professionals) Level 3 Award in Residential Lettings and Property Management. Heather is a member of ARLA (MARLA), regularly attending Regional Meetings for CPD purposes.

Callaways Limited is also certified as a member of the Property Ombudsman Scheme.