About Callaways’ Block Management Services Callaways’ Block Management Services Callaways Limited has been serving property owners across Brighton & Hove for many decades, building a reputation for professionalism, integrity and outstanding customer service. Our Block Management Services division has been established with a clear purpose: to raise the standard of block management for residential, mixed-use and small commercial developments throughout Brighton & Hove. We recognised that many leaseholders, Resident Management Companies (RMCs), Right to Manage (RTM) companies and freeholders were becoming increasingly frustrated with poor communication, slow responses and a lack of transparency from their managing agents. Our approach is different. We believe block management should be proactive rather than reactive, with clear communication, sound financial management and genuine accountability at the heart of every instruction. Whether managing a converted period property with just a handful of apartments or a larger purpose-built development, our focus remains the same: protecting the value of our clients’ assets while creating safe, well-maintained and professionally managed buildings that residents are proud to call home. Our experienced team works closely with Directors, leaseholders and contractors to ensure statutory compliance, effective maintenance planning, appropriate buildings insurance, accurate service charge administration and long-term budgeting. Through careful financial control and preventative management, we aim to deliver excellent value while helping to minimise unexpected expenditure wherever possible. As part of Callaways Limited, our clients benefit from the strength and heritage of an established independent property company with extensive local knowledge of Brighton & Hove. We continue to invest in our people, systems and technology so that every development receives a responsive, professional and personal service built on trust, expertise and long-term relationships. Heather Hilder-Darling Founder Callaways Limited Read our latest reviews Posted on Google Shanon Maskell 01/04/2025 I have been a tenant of Callaway for 11 years in October 2025. It was my first experience of renting and have found that Callaway are amazing Landlords I would highly recommend them to anyone considering renting or buying. Posted on Google Steve Wiltshire 28/03/2025 We have been with Callaways for over 7 years and can’t praise them highly enough. Nothing is too much trouble for them, they are quick and efficient at any problem you have. All the staff are on a first name basis which makes it more personal and always there to help or advise. Every aspect of Callaways is carried out to the highest of standards and with respect. Posted on Google Ceri Roberts 28/03/2025 I’ve rented through Callaways for several years and have always found the team to be helpful and responsive. They’re quick to respond to any issues, and always consider the tenant’s experience and point of view, so I always feel that I’m treated fairly. Posted on Google Tim W 26/03/2025 We have been using Callaways Lettings Service for many years and have received a consistantly good service from their dedicated staff. We have been particularly impressed with their knowledge and expertise of the lettings business and their ability to work closely with the Building Management Teams. This has resulted in good relations with Landlords and the speedy resolution of maintenance and tenant issues. Callaways are equally professional in their management of home sales, something we are currently experiencing with them. Posted on Google Mark Simpson 26/03/2025 As a contractor specialising in Gardening, I’ve had the pleasure of working with Callaways over the past year. Tenants are always informed of my arrival and I am given detailed work’s orders to complete the jobs I am asked to do. I highly recommend Callaways! Posted on Google joe gray 18/09/2024 Thank you to Laura at Callaways for making the process of purchasing our new beach hut such a seamless experience! From our first viewing, to finalising our offer, providing all the necessary information and documentation, and helping with the paperwork, we couldn’t have asked for more. We are over the moon with our new hut and looking forward to making memories ❤️ Posted on Google Ananya Shrivastava 10/06/2024 I came in touch with Callaways, via Rightmove. I was aware that finding a rental in Brighton is a tenuous process, but, Callaways was a gush of fresh air, as opposed to what I heard. I had interacted with James Duffy, who’s a Branch Manager at Callaways, and was delighted to observe how smooth my transition with them was! Professional, diligent, transparent, always on-time, and quick to understand and process the requests! For someone who recently moved, it was a great help. From the administrative side, Laura Simpson was friendly, welcoming, responsive, and understanding. Interacting with these two made the transition a whole lot easier. I’d recommend them to anyone without a doubt. Posted on Google Justin 15/10/2023 Callaways have served us for nearly 10 years. They helped us prepare a property for rent, fully managed the rental property and have just sold the property for us. Throughout that time we have found them to be professional, courteous and proactive. They provided advice when required and arranged everything that needed to be done. Our experience with all Callaways staff has been positive but for many years now most of our interactions have been with Jacqui on the lettings side and James on the sales. Both seem so suited to their roles and are just the sort of people you want to look after or sell your property. We had no previous experience of letting agents but we know in Jacqui and Callaways, very good ones do exist. For the sale, James showed excellent communications. He was instrumental in keeping everyone talking, chasing progress and getting it done. Thank you all.
