About Callaways Estate & Letting Agents Heather Hilder-Darling shares her passion for everything property – selling homes, houses and flats, beach huts or letting houses and flats, and property management through her Brighton & Hove estate agency You can be sure of a warm welcome at our branch at 71a Church Road, Hove and at our Head Office in Worthing. We, Callaways Estate & Lettings Agents, in Hove and Worthing, have a core vision to ‘deliver amazing customer service by loving what we do’. This may sound cliche, but our Sales and Lettings teams love living and working in Brighton & Hove. A huge part of delivering this vision is driven by our fantastic property teams who wholeheartedly engage in this very powerful principle. Heather moved to Woodingdean, Brighton from Kilmarnock in Ayrshire, Scotland at the age of 11 years old. She spent only a few months at Rudyard Kipling Junior School, sitting the 11+ exam some months after her classmates. Heather enjoyed her time from 1966 to 1973 at Varndean School for Girls in Brighton, then moved on to Brighton Technical College to study for a one year course learning secretarial skills including taking shorthand in French and German. These skills proved very useful for positions in France and Belgium in international companies. Although now living in WORTHING, Heather divides her time between Worthing Head Office and Callaways’ Hove branch working with the sales, lettings and property management teams. Why we Love Brighton & Hove We all agree at Callaways that Brighton & Hove has so much to offer its residents and visitors – city by the sea, culture, shops, bars and restaurants offering a multitude of dishes, cinemas, museums and theatres. We also have a lovely stretch of the promenade with its colourful beach huts. Seafront, Brighton pier, i360, and of course, close to hand, our glorious Sussex countryside, pubs, walks, bridleways, golf courses – what’s not to like. We have an assortment of nursery, primary and secondary schools throughout the City. Our Family-Friendly ethos Callaways have had their home in Church Road, Hove since 1935. Here we are – 2023 and we’re as busy as ever, with sales of houses, flats and beach huts, lettings and property management. We are passionate about what we do and our independence means we can push forward on new ideas quickly. We want our customers to feel valued and cared for – whether on the phone, in person, or in correspondence. Our personal approach is honest whilst our ‘family-friendly’ ethos pervades all we do. You’d be forgiven for thinking that we deliver ‘management-driven’ customer service – our teams have personally contributed to our Customer Service Charter, recognising that delivery has to come from their hearts and souls, not from a corporate directive. We have recently begun a major programme of improvements across our business covering service provision, accounts, property marketing and communication. We’re fully embracing Proptech with software to improve efficiency for our teams, clients and tenants. You’ll find us warm, friendly, respectful, willing to listen, and engagingly cooperative. Our customers are highly discerning, and they wouldn’t expect anything but the best! Read more about why you should choose us. What we do We sell homes, apartments and beach huts in Brighton & Hove. Our Lettings and Property Management teams can advise on Assured Shorthold Tenancy or Company Lets. We have the experience and many satisfied property owners to vouch for us. Recognised by industry leaders with our multiple awards winning services, we look forward to welcoming you through our doors at 71a Church Road, Hove or Yeoman Way, Worthing. If you’re looking to buy or sell property in Brighton and Hove, contact us today. We have many years’ experience with sales and lettings throughout the area including Brunswick Town, Central Hove, Hangleton, Hove Park, Denmark Villas, Preston Park, Portslade, Poet’s Corner, Seven Dials and many more. Heather Hilder-Darling Callaways Estate and Letting Agents Read our latest reviews Justin 15/10/2023 Callaways have served us for nearly 10 years. They helped us prepare a property for rent, fully managed the rental property and have just sold the property for us. Throughout that time we have found them to be professional, courteous and proactive. They provided advice when required and arranged everything that needed to be done. Our experience with all Callaways staff has been positive but for many years now most of our interactions have been with Jacqui on the lettings side and James on the sales. Both seem so suited to their roles and are just the sort of people you want to look after or sell your property. We had no previous experience of letting agents but we know in Jacqui and Callaways, very good ones do exist. For the sale, James showed excellent communications. He was instrumental in keeping everyone talking, chasing progress and getting it done. Thank you all. Tasos Pelekanou 14/08/2023 Ten years ago I bought a flat through Callaways. I found tenants through Callaways. I have just sold that flat with Callaways. Every step of the way they have been professional , given spot on advice & taken so much of the hassle out of it. James Duffy has been excellent. I had a difficult sale due to freeholder issues & his knowledge & efficiency have made all the difference. I highly recommend this agent. Peter Farrell 18/12/2022 A company that inspires confidence in clients. Robin Scott 22/07/2022 My wife and I have been clients of Callaways for over a decade as both tenants and subsequently buyers of the home we rented through them. Through this long period of engagement, every experience we have had with them was of the highest standard. Whilst renting, the lettings team (led by the lovely and charismatic Jax) were always friendly, personable and responsive. They maintained a delicate balance between acting on behalf of the landlord, whilst also empathising with our situation as tenants. When the opportunity arose to purchase the home we rented, we could not have asked for a better agent than Heather. She skilfully managed a complicated situation, managing not just the process but also the emotions of all involved. It's a pleasure to be able to say that, in our experience, Callaways delivered real value to all parties. Not all estate agents are created equal, and Callaways showed how it should be done! I cannot recommend them highly enough. Ben Massen 22/04/2022 We rented our home through Callaways and found them to be professional and highly knowledgeable. James and Jacqui were both helpful, courteous, straightforward, and always responded quickly with a high degree of care. Jane Pearce 01/04/2022 I have had the pleasure of dealing with James Duffy (Branch Manager) and Jacqui Dickinson (Lettings) for 9 years. They have both offered me exceptional customer service and professionalism throughout all my Lettings and Sales dealings with them. Highly recommend D. S. 07/02/2022 Excellent from begining to end. Allways the consumate professional Heather and her team went above and beyond to make the selling of the family home when my mother passed as smooth and stress free as possible under the circumstances. 100% Recommendation. Alice Bengtsen 21/10/2021 Buying a beach hut through Callaways was a pleasure, with Heather always willing to share her wisdom and advice. Thanks for making the process fun, as well as the end result. Tim W 24/08/2021 We have been using Callaways Lettings Service for many years and have received a consistantly good service from their dedicated staff. We have been particularly impressed with their knowledge and expertise of the lettings business and their ability to work closely with the Building Management Teams. This has resulted in good relations with Landlords and the speedy resolution of maintenance and tenant issues. C G 12/07/2021 I can honestly say that Heather has been the most patient & helpful agent EVER. She has kept me up to date regularly with progress. It is a great agency to buy a beach hut as her knowledge is incredible having sold them on a regular basis for many years. Highly recommended.