Peace of Mind by Heather Hilder on February 20, 2019 Peace of Mind It is perhaps quite worrying that anyone can start trading as an estate agent, without any qualifications whatsoever. This makes it all the more important that you choose an agency that puts a high value on training. Better-trained staff gain an intimate understanding of what the customer is going through and are able to help you endure the inherently stressful process of moving more readily. Training in buyer psychology is also very useful when it comes to knowing why people buy which property, how they negotiate, and the reasons why they sometimes withdraw from a purchase. Good staff development also provides the added benefit of having happy, fulfilled and loyal staff who take a pride in their work – which is a real asset to our customers. It also means they are at the cutting edge of estate agency, and we make a point of fostering a spirit of innovation and continuous improvement in all aspects of our work. Whilst being passionate about professionalism, this does not mean that the traditional values we cherish are in any way old fashioned. Indeed, we are proud to be different, and our approach will not suit everyone! For example, we do not have a formulaic approach to the way in which we work. Instead, we encourage each of our staff to play to their strengths. So in many ways, our business is a reflection of the personalities involved – a far cry from the systemised approach adopted by the corporate estate agency chains! We are excited about our contribution to the Brighton & Hove property scene, and we have a real energy and love for the business of creating a moving experience about which people are delighted. After all – we’re on your side! Why not call us for an informal chat about the sale of your own property on 01273 735237. You might be pleasantly surprised!