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Our Standards

Our Standards

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Minimum price

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Minimum bedrooms

Customer Satisfaction

  • Welcome your customer in person or on the phone
  • Find out their needs and direct to the right person
  • Treat customers with dignity and respect
  • Provide information in a timely fashion
  • Keep your customer updated with new information

Customer Communication

  • Understand your client’s needs
  • Determine if we able to provide this service
  • Communicate promptly and effectively
  • Establish preferred way to address customer
  • Establish preferred method of communication

Relationship Management

  • Adhere to the Customer Focus Programme
  • Request client and customer feedback
  • Get the basics right
  • Advise on information sources - website, newsletter
  • Follow-up verbal communication

Work with Integrity

  • Do what is legal and work within a moral framework
  • Keep up to date with industry best practice
  • Do not promise what you cannot deliver
  • Provide excellent value for money at all times
  • Remember each customer is unique

Team Effort

  • Value yourself and others
  • Team work is key – build relationships
  • Attend training courses
  • Create the right image
  • Enjoy what you do