Lettings Professional?

Lettings Professional?

“Lettings Professional?”

Have you noticed the increase in the number of letting agents whilst the number of prosecutions of rogue letting agents is sadly growing at an alarming rate?

The industry is largely unregulated.  Almost anyone can open up a letting business and consequently conduct negotiations, draw up contracts and handle client monies. Even worse – there are around 170 pieces of legislation affecting the work and conduct of a letting agent. Yet there is currently no compulsion for agents to attend any form of professional training whatsoever.

Choose a Professional Lettings Agent

What should you first check when entrusting the letting of your investment to an agent?  We strongly advise that you make sure that they are members of ARLA – the Association of Residential Letting Agents, part of Propertymark.


ARLA Propertymark is the only professional self-regulating body to be solely concerned with the detailed and specific requirements of the lettings industry.

Membership is only achieved when agents can

  • demonstrate that they have a thorough knowledge of their profession and that
  • they conduct their business according to ARLA’s stringent Code of Practice.

The Code of Practice provides a framework of ethical and professional standards at a level far higher than the law demands.  It is regarded as the BENCHMARK for professionalism in the industry.

The Association runs a series of meetings, training courses and seminars both nationally and locally.  Members are kept fully up to date with the latest best practice and legislation. Membership rules require all member offices to have professionally qualified staff.  Furthermore, client bank accounts are rigorously audited annually.  Members are also required to have professional indemnity insurance cover as well as being covered by ARLA’s bonding scheme which provides financial protection for client monies in the case of misappropriation.

Needless to say Callaways are Licensed members of ARLA, providing our clients in the Brighton & Hove area, and beyond, with complete peace of mind.